Norm Gagnon

Norm Gagnon

Director Eastern Canada

Suite 660, 120 King Street West
Hamilton, ON L8P 4V2

Telephone: 905-796-8959
Toll Free: 877-740-1445


  • 25+ years insurance industry experience
  • Has consulted on residential, commercial, and industrial projects
  • Experience as a Senior Appraiser/Building Consultant
  • Served as a Senior Project Manager for a national restoration company
  • Owner, Director of Operations of a restoration company
  • Has expertise in large loss projects
  • Claims Adjusting experience in both Canada and the United States

Education & Professional Development

  • Member of Institute of Inspection Cleaning & Restoration Certification (IICRC), in Good Standing
  • Holds certification in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Restoration (AMRT), Health & Safety (HST), Fire and Smoke Restoration (FSRT), Odour Control (OCT)
  • Infection Control During Construction in Health Care Facilities
  • Member of Certified Personal Property Appraisers Group (CPPAG), in Good Standing
  • Primary Property Loss Adjusting and Intermediate Property Loss Adjusting professional courses


  • Appraisal Under the Insurance Act
  • Project Management
  • Building Consultation
  • Building Valuation Appraisals for replacement cost value and depreciated value
  • Construction Bid Document specifications, estimations, contract preparation and tendering
  • Quantification of damages
  • Cost consulting, analysis, and file auditing
  • Building Code and By-Law Review
  • Conflict Resolution

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